Templates turn your best emails, agreements, project plans, and invoice designs into reusable starting points that keep client work consistent.
Choose the right template type
Email stores reusable subjects, recipients, rich content, tokens, and attachments for composers and automations.
Agreements stores reusable document pages, blocks, styles, signers, and expiration behavior.
Projects stores repeatable task plans, relative due dates, assignments, and fee behavior.
Invoices controls invoice appearance and layout rather than reusable invoice line-item content.
Use the category tabs to move between template libraries without returning to Settings home.
Build templates for reuse
Give each template a name that explains when to use it. Use folders from the list when a library grows, and keep folder assignment out of the template's content editor. Dynamic tokens let a template adapt to the client or record that consumes it; type {{ in supported rich-text editors to see available values.
When writing an email template, use the Font menu in the formatting toolbar to apply a standard HTML font to selected text. The saved email includes a compatible fallback font stack so recipients can still read it when their email app does not have your first choice installed.
Form templates can assign stable field names for submitted answers. Use a token such as {{Form.Answer.Question1}} in an email template to insert that answer when the email is sent from a form or opportunity with the matching submission context.
To include your business email, type {{ in the email template and select Your business → Business email, or insert {{Account.Email}}. Set this address under Business details → Contact information. It uses the current saved address when the template is rendered, and is blank if no address is set. This token does not change the email sender or reply-to address.
Understand how copies behave
Templates create or populate records; they are not live-linked masters. Editing a template improves future uses but does not rewrite agreements, projects, or invoices already created from it. Review the new record before sending or activating it.
For deeper walkthroughs, see the Agreement, project-template, and invoice-template articles in the Sales, Work, and Money collections.
Continue exploring Settings & administration