Billing & plan is where the workspace owner compares Moxie plans, changes billing cadence, manages the subscription payment method, and purchases supported add-ons.
Compare plans before changing
Switch between monthly and annual pricing, then use Compare plans for a concise feature matrix. Prices and available plans come from the workspace's current pricing catalog, so the options shown on your account are the source of truth.
The current plan is identified directly in the plan cards; unavailable actions remain disabled.
Understand what you are managing
Your plan controls the core workspace subscription and included capacity.
Payment method is used for Moxie's subscription billing, not for collecting client payments.
Add-ons provide optional Communicator phone-line or Moxie Assistant capacity when offered.
Subscription invoices are receipts for Moxie service—not invoices sent to your clients.
Read add-on usage and billing
Use the monthly/annual toggle to compare the two billing cadences without duplicating every add-on on screen. Each supported add-on then appears once and shows assigned capacity as X of Y. If assignments exceed the entitlement, Moxie keeps an overage warning visible until capacity or assignments are corrected. Past-due add-ons receive a separate billing warning.
The active-subscriptions table separates what is purchased from what is assigned. It shows each product's status, current billing period, quantity, unit price, and period total. Use Manage billing to change the purchased quantity in the secure billing portal, then use Team & access to change individual assignments.
If a plan change fails
When Moxie cannot complete a plan change—for example, because the payment was declined—the plan section shows Your plan wasn't changed with the reason. Your current plan stays in place. Select Update payment method to correct the card, then choose the plan again.
Restore an inactive subscription
When the workspace subscription is inactive or has expired, Moxie sends the workspace owner to Billing & plan instead of other workspace pages, and the page shows Your subscription needs attention. Choose a plan to restore full workspace access. Settings home also shows Your subscription is inactive with a Manage billing shortcut.
While the subscription is inactive, the owner can still open Data import / export to download a complete workspace export. Imports are unavailable until the subscription is active again.
Know where billing is managed
Web subscriptions can be changed in Moxie. Apple and Google Play subscriptions provide read-only status with provider-specific guidance. Optional Stripe-billed Communicator and Assistant add-ons remain manageable in Moxie. Canceling a web subscription can also affect active paid add-ons; review the confirmation carefully.
Access: Billing & plan is owner-only. Client payment processors are configured separately under Payment providers.
Continue exploring Settings & administration