If you are taking advantage of our request and ticketing system, you may prefer to have your clients to send requests and tickets to a custom domain like a support@ or help@ account. That is possible with email forwarding! When a client emails your support address, it will be forwarded to your Ticket list so you can have seamless communication without interrupting your workflow.

To set up email forwarding in GMail, Google will need to send a link to verify your forwarding settings. Client requests and tickets only work when it's received from a known client. Google forwarded emails are addressed as forwarding-noreply@google.com. If you set up email forwarding to your custom email address without adding the forwarding-noreply@google.com address as a contact, it will look like an unknown contact and will be rejected by the request system.

You will first need to create a new client and add forwarding-noreply@google.com as the email.

If you haven't already navigated to the email forwarding settings, follow this article.

Navigate to your Tickets (left nav) > Settings to find the email address you can forward to.

Once you have your email copied, paste it in the "Add a forwarding address" box in your GMail settings and click Next, and then Proceed.

You will receive a New Ticket in your Ticket list. Go into Tickets (left nav) > Ticket list and open the ticket. Click on the Comments tab and you can copy the link to allow your support email to automatically forward mail to your ticket address.

Paste the link in a new tab in your browser. Click confirm.

Navigate back to the GMail settings and verify that 'Forward a copy of incoming mail' is selected and that your ticket email is set where your mail is being forwarded. You may need to click out of GMail and then open it back up to see this updated.

You are now set up for forwarding your emails to your Ticket list!