Create Ticket | Moxie Help Center

Create a new ticket in the workspace

Endpoint: /action/tickets/create

Method: POST

Request Body (example):

{
   "userEmail": "user@email.com",
   "ticketType": "Fancy Support Request",
   "subject": "Please do some work for me!",
   "comment": "This is going to be a rad comment here.",
   "dueDate": "2024-06-01",
   "formData": {
      "answers": [
         {
            "fieldKey": "ProjectType",
            "question": "What type of project do you need?",
            "answer": "Website design"
         },
         {
            "fieldKey": "Platform",
            "question": "What platform are we developing assets for?",
            "answer": "Instagram"
         }
      ]
   }
}

Properties that require further clarification:

userEmail - Required - The email of a known contact in your workspace. NOTE: The ticket will be rejected if the email is not found in the database
ticketType - Required - The string value of the ticket type which can be found in Workspace settings --> Communicator --> Tickets
comment -Required - The initial details/comment of the ticket
dueDate - Optional - Due date in ISO format
formData -Optional - additional structured questions/answers that can be mapped to the ticket data.