Overview of Summarization Services
Moxie Assistant’s Summarization Services are designed to streamline your workflow by providing concise summaries of lengthy emails, tickets, and form submissions. With just a click of the “Summarize” button, you can instantly generate an executive summary, saving you time and effort.
Where to Find Summarization Services
1. Communicator Inbox
The Communicator Inbox is your central hub for all email communications. Here’s how to use Summarization Services within the Communicator Inbox:
Open an Email thread: Navigate to your Communicator Inbox and open the email you want to summarize.
Click “Summarize”: Look for the “Summarize” button, typically located at the top of the email window.
View Summary: In seconds, Moxie Assistant generates an executive summary, highlighting the key points and important information from the email.
List View Summary: From the list view in the Communicator Inbox, you can hover over the summary icon to view the executive summary without opening the email.
2. Ticketing System
Managing support tickets can be time-consuming. Moxie Assistant simplifies this with its Summarization Services in the Ticketing system:
Open a Ticket: Go to the Ticketing system and select the ticket you need a summary for.
Click “Summary”: Find the “Summarize” button at the top of the ticket interface.
View Summary: Receive a concise summary of the ticket details, enabling you to quickly understand and address the issue.
List View Summary: From the list view in the Ticketing system, hover over the summary icon to view the executive summary without opening the ticket.
3. Form Submissions
Form submissions often contain valuable information that can be hard to parse through quickly. Here’s how Moxie Assistant helps:
Open a Form Submission: Access the form submission you want to summarize from the Form Submissions section.
Click “Summarize”: Locate the “Summarize” button at the top of the form submission page.
View Summary: Get an executive summary that distills the most important information from the form submission.
Benefits of Using Summarization Services
Time-Saving: Quickly understand the essence of emails, tickets, and form submissions without reading every word.
Increased Productivity: Spend less time managing communications and more time on strategic tasks.
Enhanced Decision Making: Access key information at a glance, enabling faster and better-informed decisions.
Tips for Effective Use
Frequent Use: Regularly use the Summarize feature to stay on top of your communications and workload.
Combine with Other Features: Leverage other Moxie Assistant features, such as the Writing Assistant, to respond to summarized information efficiently.
Customize Summaries: Provide specific instructions or keywords to Moxie Assistant to tailor summaries to your needs (where applicable).
Getting Started
To start using Moxie Assistant’s Summarization Services, simply navigate to the desired section (Communicator Inbox, Ticketing system, or Form Submissions) and look for the “Summarize” button. Experience the convenience of having detailed information distilled into concise summaries with just a click.
(Yes, this help article was written by Moxie Assistant)