Bulk email sends one individualized operational message to each eligible person in a selected audience. It is designed for expected client-service communication, not unsolicited marketing campaigns.
Before you send
Use only recipients who expect service or operational messages from your business.
Confirm your connected mailbox provider's sending limits.
Review the audience count and suppressed-recipient count before confirming.
Use a recipient list when the audience should be reused; use the built-in All clients or All contacts audience when that exact group is intended.
Send to an audience
Open a new mailbox email.
Select Send to many.
Choose All clients, All contacts, or a saved recipient list.
Add a subject, message, optional template, and attachments.
Select Send to all or schedule a future delivery.
Review the eligible and suppressed counts in the confirmation, then confirm the send.
Moxie creates a separate email for each recipient. Supported contact and client tokens render independently for linked CRM contacts. Manually entered recipients have only the basic first name, last name, full name, and email values available.
Review or cancel a send
Open Email activity → Bulk email. Filter between upcoming and historical sends, inspect the saved content and attachments, expand the recipient list, search individual recipients, and review sent, failed, or suppressed results. A scheduled send can be cancelled before it starts.
Bulk-email history and future sends share one searchable management view.
Suppression is workspace-wide
An unsubscribed or manually suppressed address is skipped across every recipient list in the workspace. Restore an address only when the recipient has explicitly asked to receive these messages again.
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