Set up a Moxie business number to make and receive browser calls, exchange text messages, and keep that history alongside client communication.
Register and activate a number
Choose the country where the number will operate.
Select whether the registration belongs to a business or an individual.
Complete the required registration details.
Search the available numbers and choose one.
Review the order and activate the line.
The country and registration type determine which numbers and regulatory requirements are available and cannot be changed after registration. Moxie phone service is provided through Twilio.
Phone setup begins with the operating country and account type before number selection.
Configure how the line behaves
After activation, Phone & messaging settings include:
browser ringing and incoming-message sound;
business hours and timezone;
forwarding, ring duration, and forwarded caller ID;
a shared line for selected teammates;
the voicemail greeting;
blocked phone numbers.
Browser sessions and configured forwarding phones can ring together during business hours. Unanswered calls go to voicemail after the selected ring duration.
Understand shared access
A line owner can let teammates answer the same number from their own signed-in browser or forwarding phone. Moxie permits multiple browser tabs and sessions to register the line; you do not need to reserve it to one tab.
Cancellation is permanent
Only cancel phone service when the number is no longer needed. The number may not be recoverable after cancellation.
Workspace owners can also manage line ownership from Team & access. Move a number to an eligible full or restricted member without a line, or disconnect it with typed confirmation. Reassignment keeps the existing call and message history with the original member.
Start from client context
Once the line is active, phone-number actions throughout Moxie can open the softphone in call or message mode. See Communicate with a client or contact for the contextual workflow.
Continue exploring Inbox & communications